Terms and Conditions

UNIT ASSIGNMENTS: All units are privately owned. Big Island Living Vacation Rentals will do their best to honor your room request; however, Management reserves the right to change your unit assignment in the event of an occurrence beyond our control. This could be due to emergencies or natural disasters as well as the sale of the unit, or needed repairs. If a unit change should happen, Big Island Living Vacation Rentals will either upgrade you at no cost or assign a comparable unit.

SEASONS:
Low Season: April 16 – December 14
High Season: December 15 – April 15th
Holiday Season: December 15 - January 15

MINIMUM STAY: 3 nights low season; 5 nights high season; 7 nights holiday season

PAYMENTS: 35% Down to hold reservation within 7 days of booking. 65% Due 60 days to prior to arrival

HOLIDAY BOOKING: 50% Down to hold reservation within 5 days of booking 50% Due 90 days prior to arrival

BOOKING FEE: A NON REFUNDABLE BOOKING FEE OF $25.00 plus GE tax is required on all reservations at
the time of booking.

FULL PAYMENT: All bookings made within 60 days of arrival shall be due in full within 5 days.

CREDIT CARD FEE: Credit card payments are accessed a 4% fee. Note: if reservation is cancelled, 4% fee will not be refunded.

CHANGE FEE: A $100 fee plus GE Tax will be assessed on any revisions after initial payment has been
received.

CANCELLATIONS: 
61 + days prior to arrival $25 booking fee and credit card fees
31-60 days prior to arrival $25 booking fee plus 50% of base rate with GE tax and credit card fees
30 days Prior to arrival no refund
*All attempts will be made to rebook the condo in the event of a cancellation. If rebooked, a refund will be prorated based on rate and duration of booking.

TRAVEL INSURANCE: To protect your travel investment we strongly recommend that you purchase travel insurance.

TAXES: Effective January 1, 2020 taxes will be 14.97%

EXTRA PERSON: Extra person over 5 years old is a $25 additional fee plus GE tax per night

PARKING: Due to limited parking only one (1) vehicle per unit allowed.

SECURITY AGREEMENT: ALL CONFIRMATIONS shall require a signed credit card (Visa, MC, or AE) authorization form which will allow Hawaiis4me Vacation Rentals to debit your account in the event of theft, major damage, or extra cleaning.

FORMS OF PAYMENT: CHECKS, MONEY ORDERS, MASTERCARD, VISA, and AMERICAN EXPRESS ACCEPTED 

CHECK IN PROCEDURES: Check in time is 4:00 pm. The unit will be open with the keys on the counter, unless otherwise stated in the final confirmation.

EARLY CHECK IN: Early check-in is on request only. Fees may apply.

CHECK OUT: Check out time is 11:00 am.

LATE CHECK OUT: Late Check outs are by request only. Please contact Big Island Living for your request. If late check
out is granted a HALF DAY rate will apply.

CLEANING: Laundry should be current. Only what is being used on day of departure. Excessive laundry or cleaning will be billed to your account. There are washers & dryers in all of the units. Please leave the dishes washed Dispose any trash items outside in the trash bins. Any recycle items can be separated and left outside the unit.

MAID SERVICE: For a fee, you can arrange for daily maid service.

AMENITIES: For your convenience we do start you off with toilet paper, paper towels, dish soap, laundry detergent, shampoo and conditioner. You will need to replace these items as they run out.

NO SMOKING: SMOKING IS PROHIBITED IN ALL UNITS. This includes all lanai and common areas.

KEYS: You may return keys to our office or leave them in the unit locking the door if possible on your way out.
There will be a $100.00 fee plus GE tax for keys not left on kitchen counter or returned to the office.

MAINTENANCE AND VENDORS: Ordinary home repairs and maintenance services may be necessary at the property during your stay. Guests may not turn away service vendors. If a mechanical, electrical or electronic failure of equipment occurs during your stay, it is not grounds for compensation, a unit move or refund. Contact Big Island Living immediately for all maintenance and equipment failures. Our office staff will make every effort, within reason, to address all issues promptly and professionally. Standard household repairs do not justify a move or refund.

NOTIFICATION: It is the guest’s responsibility to contact Big Island Living immediately of any damage required maintenance or losses to the property by phone, email or in person. Any issues that are present after check-out can not be remedied and will not be a cause for compensation or a refund.

WIFI AND CELL PHONES: Internet and cell phone service is a bit slower here on the Big Island. Internet slowness,outages and/or performance issues are unavoidable inconveniences. These issues are not a cause for compensation or a refund.

PESTS: All properties have regular pest control service, however, pests are a natural part of Hawaii’s tropical environment. Guests can help to minimize pests by not leaving food out or dirty dishes and keeping lanai screen doors closed. The presence of an occasional pest does not constitute move or refund.

GARAGE DOOR OPENER: $150.00 fee plus GE tax if opener is broken or lost.

POOL KEYS: $150.00 fee plus GE tax if lost or not left on counter.

POOL CARD: $150.00 fee plus GE tax if lost or not left on counter.

BEACH & SNORKEL BABY EQUIPMENT:  As a guest of Big Island Living, All About Babies and Beaches have extended a 20% discount to all clients. For example: roll-aways, aero beds and baby equipment (808) 883-3675

LOCKOUT FEE: There will be a $75.00 charge to anyone who locks themselves out of their unit after business hours.

Thanking you in advance for your anticipated cooperation and your business. We hope you enjoy your stay. Mahalo!

Big Island Living
PO Box 383313 Waikoloa, HI 96738
www.bigislandliving.net
[email protected]
808-883-3333 office